Returns
60 days. You keep the brush.
If Bristlewell doesn't do what you needed it to, email us within 60 days of delivery with your order number. We'll refund you in full.
You don't need to ship it back. A used shower brush isn't something we can resell, and asking you to pay return postage on something that didn't work is a bad way to treat people. Pass it on to someone who might use it, or recycle the electronics responsibly.
Damaged or dead on arrival
If it arrives broken or won't charge, send us a photo and we'll ship a replacement. No return needed.
Warranty
[[ DANE — there is no warranty until you set one. I removed the "2 years on the motor and battery" line that was here, and the "longer warranty" differentiator from the product description, because nothing on your side backs either one. Decide the term and what it covers, confirm it against Ningbo Purly's supplier terms so you aren't underwriting it alone, then write it here. As of now this store makes no warranty claim anywhere — which is the correct state to be in until you can honor one. ]]
Refund timing
Once we process a refund it goes back to your original payment method. How long it takes to appear after that is up to your bank — usually a few business days.
[[ DANE — support email ]]